Title: e-Clinical System SME

Location: Bangalore, Chennai, Mumbai

Exp: 3-6 Years

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Key Responsibilities-

- Provide L2/L3 support for e-Clinical systems and related applications.
- Manage incidents, service requests, problem, and change management activities.
- Support system configuration, user access management, and application monitoring.
- Coordinate with clinical teams, business users, vendors, and onsite stakeholders for issue resolution and enhancements.
- Ensure compliance with GxP, SOPs, and regulatory requirements.
- Support validation, release management, and system upgrade activities.
- Prepare operational reports, KPIs, and support documentation.
- Participate in process improvement and knowledge management initiatives.

Required Skills





- 4–6 years of experience in e-Clinical application support or Clinical IT support.
- Hands-on experience with Clinical platforms such as CDR, Clinical Data, Clinical analytics.
- Preferred exposure to CTMS, EDC, eTMF, RTSM, or similar systems.
- Valuable understanding of clinical trial processes and Life Sciences domain.
- Experience in ITSM/support processes including Incident, Change, and Problem Management.
- Knowledge of GxP compliance and validation processes.
- Strong communication and stakeholder management skills.

Qualification

- Bachelor's degree in Computer Science, Life Sciences, Pharmacy, or related field.

📌 e-Clinical System SME (Mumbai)
🏢 NR Consulting
📍 Mumbai