Software Engineer – Production Support

Experience: 2–4 Years

ViaPlus is looking for a Software Engineer – Production Support to work in a .NET workplace. In this role, you will play a key part in supporting and developing software applications using the .NET framework and related technologies. You will collaborate with cross-functional teams to deliver high-quality solutions that align with the organization's software development goals .

We encourage women professionals with relevant .NET Production Support and Tolling / FASTag / ETC domain experience to apply.

Responsibilities

- Develop and maintain software applications using .NET, C#, and other relevant technologies.
- Write clean, well-structured, and efficient code while adhering to coding standards and best practices.
- Design and implement RESTful APIs to facilitate communication between different components or systems.
- Scope customer issues by collecting relevant facts and investigate problems through research and collaboration with other teams.
- Consult and collaborate with immediate peers, colleagues across locations, management, and engineering teams to resolve service issues.
- Act internally as a customer advocate and ensure timely resolution of customer issues.
- Empower customers to find information, self-solve issues, and better understand Microsoft products, services, and support.
- Document technical work, troubleshooting activities, and research to help colleagues and improve the support experience.
- Maintain a proactive approach to customer satisfaction, identify concerns, and manage customer expectations.
- Take ownership of technically complex, mission-critical, or high-priority customer issues until complete resolution.
- Use trace analysis, source code, logs, and debugging tools to analyze problems and develop appropriate solutions; may involve writing code.
- Acquire and coordinate resources from other teams as required to resolve customer issues.




- Work with databases such as SQL Server to design schemas, write queries, and optimize database interactions.
- Write unit tests to ensure reliability and correctness of code using testing frameworks such as NUnit or xUnit.
- Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
- Debug, troubleshoot, and resolve application issues while optimizing system performance.
- Work with clients to gather requirements, provide technical guidance, and resolve technical issues.

Required Skills
- Minimum 2+ years of hands-on experience in software development using .NET and C#.
- Solid understanding of Object-Oriented Programming (OOP) concepts and design patterns.
- Experience with front-end technologies such as HTML5, CSS3, JavaScript, and front-end frameworks such as Angular is a plus.
- Familiarity with database design, SQL, and ORM frameworks such as Entity Framework.
- Good knowledge of web services, APIs, and RESTful architecture.
- Experience with version control systems, especially Git.
- Strong problem-solving skills with the ability to troubleshoot and debug complex software issues.
- Good understanding of SDLC and Agile methodologies.
- Excellent communication skills and ability to work collaboratively in a team environment.
- Continuous learning mindset to keep up with the latest trends and technologies in the .NET ecosystem.

Preferred Domain Experience

- Tolling Domain
- FASTag / Electronic Toll Collection (ETC)
- Electronic Toll Collection Systems
- Toll Plaza / Lane Systems
- Toll Transaction Processing
- FASTag Transaction Lifecycle
- Tolling Applications & Production Support
- Tolling / Mobility Solutions
- Experience supporting mission-critical tolling applications is an added advantage

Qualifications Any Graduate with B.E / B.Tech, MCA, or equivalent degree with 2+ years of relevant work experience.

Preferred: Women professionals with hands-on experience in .NET/C# Production Support and Tolling, FASTag, ETC, or Electronic Toll Collection domains.

📌 Dotnet Developer (Hyderabad)
🏢 ViaPlus
📍 Hyderabad