About the Role
As a Regional Manager , you will be responsible for independently managing and driving business outcomes across a wider geographic region. This includes acquiring current academic institutions, retaining existing clients, executing marketing and activation strategies, and managing channel partners. You will play a key role in expanding Infinity Learn's presence, ensuring customer satisfaction, and achieving regional business goals.
Scope of the Role
- Regional Customer Acquisition:
- Independently own and grow the customer base across multiple cities or a designated region.
- Customer Retention & Upsell:
- Maintain and grow relationships with existing clients; drive renewals and identify upselling opportunities.
- Channel Partner Management:
- Identify and manage regional channel partners who can generate business or influence sales decisions.
- Marketing & Activations:
- Plan and execute marketing campaigns, events, and academic activations across schools in the region.
- Receivables Management:
- Ensure timely collection of payments from schools and partners in line with company policy.
- Client Relationship Management:
- Build long-term relationships with key stakeholders (school owners, principals, educators) and maintain regular engagement.
- Cross-Functional Coordination:
- Liaise with internal teams (academics, operations, delivery, and marketing) to ensure smooth implementation of programs.
- Customer Feedback & Problem Resolution:
- Capture and communicate feedback from schools, resolve concerns efficiently, and maintain high satisfaction levels.
- Documentation & CRM:
- Ensure proper documentation, data entry in CRM tools, and daily reporting of activities and business status.
- Extensive Field Role:
- This is a high-energy, field-intensive role requiring frequent travel across cities and a 6-day work week.
Qualifications & Experience
- Graduate in any discipline (MBA/PGDBM preferred but not mandatory)
- 3–8 years of experience in B2B sales, pr