Serve as Tier 2 specialist for all complex OTC incidents escalated from Tier 1 — sales orders, pricing, revenue recognition, collections
• Own functional configuration queries, complex pricing rule issues, revenue recognition exceptions (ASC 606 / IFRS 15), and multi-entity invoicing problems
• Perform data validation and reconciliation for OTC module during period-end and go-live windows
• Participate in Oracle quarterly update regression testing for OTC scope — assess impact on revenue recognition and invoicing workflows
• Own OTC section of the Tower 1 knowledge base and runbooks; maintain and update after every incident closure
• Interface with Cook OTC Business Process Owner for escalated functional queries and configuration change requests
• Support UAT coordination and defect management for current OTC functionality during each regional go-live
NICE TO HAVE / VALUE-ADD:
• Prior Oracle Fusion OTC implementation or support experience on a multi-entity global