This leader s responsibilities include
- Delivering superior business results, champion for customer solutions and be strategic.
- Drive ownership, provide solutions in creating an engaging organizational climate/culture which encourages teamwork, commitment, employee growth and a sense of urgency toward business success.
- Understand dealer service growth strategy and dealer needs and utilize this insight to make process improvements globally.
- Identifying service and sales lead opportunities, conduct sales performance reviews with dealers and ensuring implementation of corrective actions wherever needed
- Interact closely with Leads and Insights team, Caterpillar Product Groups as well as other divisions globally.
- Leading a team of condition monitoring advisors to achieve division goals to drive dealer/customer satisfaction for Construction Industry services.

Basic qualification
- Bachelor s degree with extensive experience typically 12+ in sales, marketing, customer service, Product support. Previous condition monitoring setup with customer fleets is a plus.




- Thorough knowledge on Construction Industry products, heavy equipment and maintain healthy relationships with Cat Dealers, Marketing sales operations rep, Regional After Market teams, DSD
- Support dealer operational excellence programs
- Six Sigma Black Belt Certification desirable

Responsibilities
Determining service level standards for customer service requests for product lines.
Answering technical questions for complex issues and procedures or to handle technical problems with customers products.
Prioritize and implement product improvements related to customer issues and manage cost impact.
Implementing service strategies for a given product to improve its repairability and maintenance.
Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that al

📌 Manager Condition Monitoring (Chennai)
🏢 Caterpillar
📍 Chennai