Key Deliverables
- Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments
- Mentor and train CSC engineers on advanced troubleshooting and root cause analysis
- Develop and maintain knowledgebase articles, training sessions, and best practice guidelines
- Lead and manage customer satisfaction levels and maintain positive relationships
Role Responsibilities
- Assist with the installation of upgrades, patches, and recovery from backups
- Analyze network-level voice issues and provide packet capture analysis
- Advise on escalations to manufacturers and ensure resolution
- Collaborate to develop and perform internal 'HowTo' training for engineers
📌 WFO Technical Support Engineer (Secunderabad)
🏢 C1
📍 Secunderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.