Job description
We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better more sustainable world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations
The opportunity
The Genset Sizing Support Manager will manage requests from customers, dealers, and our field staff for support around sizing EPD products for a variety of electrical load scenarios. This will include implementing recent load modeling and output analyses, managing the case management and knowledge base processes for our sizing tools and training agents, directly supporting high value customer projects, and participating in dealer and customer training events.
What you will do:
- Train level one and two agents to address support inquiries from sizing tool users




- Directly address level three support inquiry escalations
- Craft knowledge articles that enable self-service and assisted support
- Provide training at dealer and customer events
- Identify and implement new load modeling, output analyses, and other functionality requested by customers, dealers, and field staff

What you have:
Education:
Engineering degree with an electrical discipline with relevant progressive experience. Candidates without a degree must be able to demonstrate substantially more relevant experience.
Technical Excellence - Level Extensive Experience:
- Knowledge of how site load requirements impact diesel and gas genset selection
- Familiarity with how various engine, alternator, and cooling system combinations can be used to optimize performance

Customer Focus - Level Working Knowledge
- Understands the importance of customer needs/expectations and commits to resolving them in a timely fashion
- Sol

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