Spearheaded structured authoring initiatives for the API Developer Portal, delivering HIPAA-compliant API
documentation, user guides, administrator manuals, and HTML5 online help systems using MadCap Flare.
Authored comprehensive API documentation using DITA/XML structured authoring and Postman for RESTful
APIs, covering authentication protocols, endpoint descriptions, request/response examples, and errorhandling
procedures.
Produced release notes, installation guides, migration documentation, and communication bulletins using
MadCap Flare, leveraging single-source publishing to generate multiple outputs including HTML5 online help
and PDF.
Partnered with Product Owners, developers, QA teams, and UX designers throughout the SDLC to gather
requirements, validate technical accuracy, and ensure documentation aligned with product releases.
Facilitated documentation reviews with SMEs and stakeholders to ensure technical accuracy and usability,
applying the Microsoft Writing Style Guide (MSTP) to maintain consistent quality standards across all
deliverables.




Participated in all Agile ceremonies — sprint planning, backlog refinement, sprint reviews, sprint demos, and
retrospectives — contributing documentation estimates and ensuring on-time delivery each sprint.
Maintained end-to-end documentation coverage across all product features and regulatory requirements,
ensuring all content remained current, accurate, and audit-ready throughout the release cycle.
Project Highlight:
API Developer Portal Documentation: Architected and delivered end-to-end developer documentation for an
RCM-focused API portal, enabling hospital IT teams to seamlessly integrate claims submission workflows.
Developed API reference guides, user guides, and troubleshooting documentation using Postman and
Swagger/OpenAPI for EDI X12 (837, 835, 270/271, 276/277) transaction processing — reducing integration
support tickets by 35% and accelerating developer onboarding by 40%.
Lead Technical Writer with 8 ye

📌 Technical Writer (Navi Mumbai)
🏢 Novac Technology Solutions Private
📍 Navi Mumbai