Purpose of the Role

The role is responsible for leading the plant's Operations Quality support functions with a focus on Material Engineering, Laboratory Operations, Failure Analysis, Metrology, Calibration Management, Quality Systems Governance, and Continuous Quality Improvement.

The incumbent will drive quality excellence across manufacturing operations by ensuring robust material testing, product compliance, measurement system integrity, regulatory adherence, customer satisfaction, and deployment of world-class quality practices.

The role will also be accountable for NABL laboratory operations, metallurgical and polymer testing, calibration systems, IATF 16949 compliance, deviation management, and quality capability enhancement across the plant.

Key Responsibilities

Material Testing & Failure Analysis

- Lead metallurgical, polymer, chemical and fluid testing activities for manufacturing operations.
- Drive material characterization, microstructural evaluation, mechanical property testing and failure investigations.
- Conduct root cause analysis for field failures, warranty issues, manufacturing defects and customer complaints.
- Provide technical recommendations for material selection, surface protection systems, coatings and process improvements.

Laboratory Management

- Manage NABL-accredited laboratory operations and ensure compliance with applicable testing standards and quality requirements.
- Establish and maintain testing methodologies, laboratory controls and validation systems.
- Drive continual improvement in laboratory capability, testing efficiency and technical competency.

Metrology & Calibration

- Ensure effective calibration and upkeep of gauges, measuring equipment, inspection instruments and fixtures.
- Strengthen Measurement System Analysis (MSA) practices to ensure accuracy and reliability of inspection systems.
- Drive measurement capability improvements aligned with IATF 16949 and quality standards.

Quality Systems & Compliance

- Govern and sustain IATF 16949 requirements across all plant functions.
- Lead internal audits, process audits, product audits and compliance assessments.
- Drive deviation management, corrective actions and preventive actions across the plant.
- Ensure adherence to regulatory, statutory and customer-specific requirements.

Customer Quality & Problem Solving

- Lead customer complaint resolution through structured methodologies such as 8D,



RCA and Six Sigma.
- Drive warranty reduction initiatives and customer satisfaction improvement programs.
- Support cross-functional teams in resolving critical quality concerns through data-driven decision making.

Quality Improvement & Excellence

- Deploy TQM/WCQ principles across manufacturing operations.
- Lead breakthrough quality improvement projects utilizing Lean Six Sigma methodologies.
- Monitor plant quality KPIs and initiate actions to improve process capability and product quality.
- Drive Quality Month and quality culture initiatives across the plant.

Cross Functional Leadership

- Collaborate with Manufacturing, Product Engineering, Purchase, Supplier Quality, Maintenance and Production functions.
- Support supplier quality improvement and technical problem-solving activities.
- Mentor and develop quality teams to build future leadership capability.

Desired Candidate Profile

Education

- B.E./B.Tech in Metallurgy, Mechanical Engineering, Automobile Engineering or Materials Engineering.

Experience

- 16-20 years of relevant experience in Automotive Manufacturing Quality.
- Experience in Material Testing, Metallurgical Analysis, Polymer Testing and Failure Analysis.
- Experience managing NABL-accredited laboratories, Metrology or Material Engineering functions.
- Exposure to Calibration Systems, Measurement System Analysis and Testing Compliance.
- Strong experience in Quality Management Systems, Customer Quality and Continuous Improvement.

Preferred Certifications

- Six Sigma Green Belt / Black Belt
- Internal Auditor / Lead Auditor - IATF 16949
- ISO 17025 Internal Auditor
- Quality Management System Certifications

Critical Technical Competencies

- Metallurgical Testing
- Material Characterization
- Failure Analysis
- Polymer Testing
- Mechanical Testing
- Microstructural Analysis
- Metrology & Calibration
- NABL Laboratory Operations
- ISO 17025
- IATF 16949
- MSA
- RCA
- 8D
- CAPA
- Warranty Analysis
- Process Audit
- Product Audit
- Six Sigma
- TQM / WCQ

Behavioral Competencies





- Driving Execution
- Customer Centricity
- Strategic Problem Solving
- Leading Change
- Cross-functional Collaboration
- Team Leadership
- Operational Excellence
- Continuous Improvement Mindset

Tata Motors is an Equal Opportunity Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group, Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring recent products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 DGM - Operations Quality (Gujarat)
🏢 TataMotors
📍 Gujarat