Finance Application Support
Experience Level : 10+ Years
Work mode - Onsite Hybrid (3 Days onsite/2 Days WFH)
Shift - UK hours (1 PM to 10 PM)
Location: Hitech City, Hyderabad
Interview Process- 2 Virtual Rounds
Key Responsibilities
Application Support and Triage
Serve as Tier 1 and Tier 2 support for finance application incidents, service requests, and access queries
Triage inbound issues, assess severity and business impact, and route or escalate appropriately
Conduct initial diagnostic steps prior to vendor engagement to reduce resolution time and improve ticket quality
Manage the full ticket lifecycle from logging through resolution and closure, with accurate documentation at each stage
Maintain a working knowledge of system interdependencies across Sage Intacct, Coupa, SAP Concur, Yooz, and integrated platforms
Vendor Management and Escalation
Open, manage, and track support tickets with application vendors including Sage, Coupa, SAP, and Yooz
Coordinate troubleshooting calls with vendor support teams, preparing setting details, logs, and reproduction steps in advance




Follow up on open vendor cases to drive timely resolution; escalate where SLAs are at risk
Document vendor interactions, resolution steps, and workarounds for internal knowledge base
End User Communication and Training
Communicate clearly and professionally with finance and operations end users throughout the resolution process
Set accurate expectations on resolution timelines and maintain proactive status updates for high-impact issues
Produce user-facing guidance materials, FAQs, and how-to documentation for common tasks and known issues
Deliver informal training or onboarding walkthroughs for new users joining supported platforms
Access Management and Governance
Administer user access provisioning, modification, and deprovisioning across supported finance applications
Support access recertification activities and produce evidence packages for audit purposes (SOC 2 and equivalent)
Ensure acc

📌 Finance Application Support (Hyderabad)
🏢 JMD Technologies
📍 Hyderabad