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Job title
Senior – Service Management Office (SMO)

About EY GDS
A career in Global Delivery Services (GDS) is a dynamic and truly global delivery network of over 74,000 people working across the border to provide creative and strategic business solutions to EY member firms and EY clients worldwide. We play a vital role in EY’s growth strategy, helping EY clients become agile and efficient, and help fulfill our purpose to build a better working world.

The opportunity
In Tax, GCR is the subservice line and ACR is built to cater GCR’s corporate client to provide compliance and accounting services, they include statutory reporting and bookkeeping services. The Services Management Office (SMO)



supports the clients of ACR in managing their Commercial, Tax quality, User access and robust tracking mechanism for SLA/KPI management processes.

The SMO team offers the ease of managing clients (also referred to as Engagements within EY) in the following manner:

Manage compliance of complex regulatory affairs across jurisdiction and support their processes end-to-end life cycle of an Engagement
Provide project management support and control the cost of managing compliance across various regions/countries
Measure and report engagements’ performance as per defined SLA’s and KPI’s of the clients

Responsibilities
Implementation phase – Post the awarding of the contract to EY, there is a detailed project phase where the GCR business model needs to be implemented across the countries in scope. This involves extensive collaboration with EY professionals across various functions and countries, local client entities, central client

📌 Tax ACR-SMO-Senior (India)
🏢 EY
📍 India