We're Hiring: Client Relationship Manager
Experience Required: 2-3 years
Location: Kolkata, West Bengal
Vacancy: 1

Sonali Group is looking for a Client Relationship Manager with 2-3 years of relevant experience for our Kolkata office. If you're someone who's good with people, quick on follow ups, and genuinely enjoys solving problems for clients, this role is for you.

Company Description Sonali Group is a fast-growing manufacturer and exporter of masterbatches and technical textiles from India. Candidates joining Sonali will be part of a growth-focused organization committed to innovation and operational excellence.

Responsibilities:
Stay on top of client leads after orders are placed, right through to delivery
Keep existing clients happy with robust after sales service
Ask clients for honest feedback, not just the polite kind
Manage the full client cycle from order receipt to payment collection




Answer client queries and resolve issues quickly
Explain our products and services clearly to clients and prospects
Act as the first point of contact when something needs escalating
Understand what the client actually needs and find a way to solve it
Requirements:
2-3 years of relevant experience (mandatory)
Graduate in any discipline
Persistent, diligent, and a good problem solver
Confident written and verbal communication
Working knowledge of MS Excel, MS Office, and Google Sheets
Comfortable being reachable and available on calls
Experience in the plastics, polymer, or masterbatch industry preferred
Proficiency in English, Hindi, and Bengali required
How to Apply: Send your CV to [email protected]

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