Company Description Network Techlab India Pvt Ltd is a technology solutions and services provider with a strong presence in Mumbai and across India. The company focuses on delivering reliable IT infrastructure, networking, and data management solutions to a broad range of industries. Team members work with modern technologies and enterprise clients, contributing to projects that improve performance, security, and business continuity. Network Techlab promotes continuous learning, professional growth, and collaboration in a quick-paced, service-oriented environment. The organization values integrity, customer focus, and technical excellence in every engagement.
Job Summary
The Engineer Technical Support - L1 will provide first-level technical support for backup and recovery solutions, specifically focusing on Commvault and Veeam products. This role involves troubleshooting, resolving issues, and ensuring customer satisfaction through effective communication and technical expertise.
Duties and Responsibilities
Provide technical support for Commvault and Veeam backup and recovery solutions.
Diagnose and resolve technical issues related to data recovery and backup processes.
Assist customers with product installation, configuration, and troubleshooting.
Document support interactions and solutions in the ticketing system.
Collaborate with senior engineers to escalate complex issues as needed.
Participate in training sessions to enhance technical knowledge and skills.
Qualifications and Requirements
2-4 years of experience in technical support or a related field.
Proficiency in Commvault and Veeam backup and recovery solutions.
Strong understanding of data recovery processes and best practices.
Excellent problem-solving skills and attention to detail.
Effective communication skills, both verbal and written.
Ability to work independently and as part of a team.
Key Competencies
Technical proficiency in backup and recovery technologies.
Customer-focused approach with a commitm