Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B
clients. The role focuses on quick problem determination, troubleshooting, and delivering

excellent customer service within defined SLAs.

Key Responsibilities
Deliver Level 1 support for hardware, software, and services as per contract.
Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking
(VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).
Handle password resets, entitlement checks,



and incident logging in ticketing tools.
Escalate issues to appropriate teams while acting as the client’s advocate.
Manage service outages and update status messages.
Maintain software license and hardware inventory records.
Meet SLAs, SLOs, and KPIs with high customer satisfaction.
Required Skills
Excellent verbal & written English communication
Strong customer service and troubleshooting skills
Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and
Collaboration tools
Familiarity with IT ticketing systems
Multilingual ability is a plus
Who You Are
BCA and BSc.(Computer Science)
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requireme

📌 Apprenticeship - Technical Support (Gurugram)
🏢 Kyndryl
📍 Gurugram