Job Description: Major Incident Manager

Role- Major Incident Manager
Location: Bangalore (On-site)
Experience: 5-6 years
Employment type: Full-time

Role Overview:
The Major Incident Manager (MIM) is responsible for leading the end-to-end management of business and production-critical incidents impacting client manufacturing, logistics, and business applications. The role acts as the central command during major outages, driving rapid service restoration, stakeholder communication, escalation management, and post-incident improvements to minimize business impact and ensure operational continuity.

Key Responsibilities:
Lead and coordinate Major Incident Management activities for high-priority (P1/P2) incidents across manufacturing, logistics, and enterprise applications.
Act as the Incident Commander during critical outages and service disruptions.
Establish and facilitate incident bridge calls involving support teams, vendors, business stakeholders, and leadership.
Drive rapid service restoration by coordinating technical teams and ensuring timely decision-making.




Provide clear, concise, and timely communication to business stakeholders, management, and executive leadership.
Manage escalations across support towers, application teams, infrastructure teams, and external partners.
Ensure adherence to Major Incident Management processes, governance standards, and SLAs.
Track incident timelines, actions, decisions, and communications throughout the incident lifecycle.
Conduct post-incident reviews (PIRs), Root Cause Analysis (RCA) follow-ups, and lessons-learned sessions.
Identify recurring issues and collaborate with Problem Management teams to drive permanent fixes.
Prepare operational reports, KPI dashboards, and executive summaries for service performance reviews.
Support continuous improvement initiatives to enhance incident response effectiveness and reduce MTTR.

Required Skills & Experience:
-Technical & Process Skills
Robust experience in Major Incident Manag

📌 Major Incident Manager (Bengaluru)
🏢 Runmap Infotech Private
📍 Bengaluru