? We’re Hiring | Customer Support Executive – E-Commerce

Ourshopee is looking for a customer-focused and proactive Customer Support Executive to join our Customer Service team.
If you enjoy solving customer problems, handling conversations across multiple channels, and creating a great customer experience, we’d love to hear from you

? Position: Customer Service Executive
? Department: Customer Service
? Location: On-site (6 days)
? Experience: 1–3 Years
?CTC Offered - Upto 4.2 LPA

? What You’ll Do
• Handle customer queries through calls, emails, live chat, WhatsApp & social media
• Assist customers with products, orders, payments, deliveries, returns and refunds
• Track and manage orders from placement to delivery
• Handle and resolve customer complaints within defined timelines
• Coordinate with warehouse, logistics, buying and finance teams
• Manage CRM records and customer support tickets
• Follow up on pending and unresolved cases
• Maintain service quality and customer satisfaction standards




• Prepare daily reports and maintain accurate customer records

? What We’re Looking For
• 1–3 years of experience in Customer Service, preferably in e-commerce
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good knowledge of MS Excel & Google Sheets
• Experience with CRM/ticketing systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and teamwork skills

? Work Requirements
⏰ Rotational shifts
? Rotational week-offs
? Weekend & public holiday availability, if required
? Comfortable working from office

If you have robust English communication skills and relevant e-commerce customer service experience, apply now

Interested? Apply now or share your CV with us
? Send your CV to: [email protected]

📌 Customer Support Executive (Gurugram)
🏢 Ourshopee.com
📍 Gurugram