This position will be in office reporting to our Bangalore office, M-F.
This team provides 24/7 support. This role requires shift flexibility, including the ability to rotate between days, mids, and nights.

The Manager Cyber Operations (Client Success, SOC, Learning/Integration) Services role is to oversee the Optiv Cyber Operations Client Success Management, Account Management, SOC and/or Services Activation Teams in alignment with the business objectives of the organization. The position is responsible for activities related to maintaining and expanding customer relationships and reestablishing those that have lapsed. The position will take the lead in working cross functionally to resolve key customer challenges. They support initiatives and other priorities by injecting the customers' perspective into the service development and deployment process. The role requires involvement with key stakeholders and maintains a positive relationship with clients while serving as an escalation point for service delivery. This person will also define policies, procedures, and best practices.



The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.
How you’ll make an impact
Lead and inspire the client success team
Responsible for the overall Cyber Operations client life cycle management
Ensure client expectations are set, understood, agreed upon and met
Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction
Drive the responsiveness to the client(s) of the entire Cyber Operations organization
Monitor service delivery for contractual compliance
Provide input to and help deliver transition plans from a customer deliverable point of view
Make recommendations for contract changes that can improve service, increase revenue and improve customer satisfaction
Serve as a point of c

📌 Manager - Cyber Operations I On-site, Bangalore (Bengaluru)
🏢 Optiv
📍 Bengaluru