Role
We are looking for a Franchise Operations Executive to manage franchise outlets, support franchise partners, and ensure smooth operations as per company standards.
Key Responsibilities
Manage and monitor day-to-day franchise outlet operations.
Conduct regular field visits to franchise outlets and operational audits.
Ensure SOP, hygiene, food quality, and service standards are followed.
Coordinate with franchise partners and resolve operational issues.
Monitor outlet sales, food cost, wastage, inventory, and manpower.
Identify underperforming outlets and implement improvement plans.
Coordinate and support new store openings, from pre-opening preparation to launch.
Assist with staff training, SOP implementation,
and operational readiness for new stores.
Prepare regular outlet performance and audit reports.
Coordinate with internal teams for supply, marketing, training, and operations.
Requirements
1–3 years of experience in QSR/F&B;/Franchise/Retail Operations.
Good communication and franchise partner management skills.
Strong problem-solving and follow-up abilities.
Willingness to travel and conduct regular field visits.
Basic knowledge of Excel/Google Sheets.
Self-driven and target-oriented.
KPIs
Outlet Performance | Current Store Launches | SOP Compliance | Franchisee Satisfaction | Sales Growth | Cost Control | Operational Excellence