Job description: Customer Support Associate (Technical Support)
Location: Bhopal, Madhya Pradesh
Department: Customer Support
Employment Type: Full-Time

About the Role

We are looking for a Customer Support Executive (Technical Support) to provide prompt and effective assistance to customers, troubleshoot technical issues, and ensure a seamless support experience. The ideal candidate should have strong technical aptitude, excellent communication skills, and a customer-centric approach to problem-solving.

Key Responsibilities

Provide technical and functional support to customers via email, chat, and virtual meetings.
Assist customers with product setup, onboarding, and configuration.
Troubleshoot product, integration, and configuration-related issues.
Understand customer requirements and provide timely resolutions aligned with business processes.
Identify and differentiate between configuration issues, user errors, and product defects, and escalate issues with proper documentation when required.
Handle customer queries related to subscriptions, renewals, upgrades, cancellations,



and billing.
Ensure adherence to SLA timelines while managing multiple customer requests.
Maintain accurate records of customer interactions and issue resolutions.
Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
Continuously enhance product knowledge and stay updated on integrations, automation workflows, and emerging technologies.

Required Qualifications

B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent technical qualification.
Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS applications, and automation workflows.
Excellent written and verbal English communication skills.
Robust troubleshooting, analytical, and problem-solving skills.
High attention to detail, ownership, and accountability.
Ability to confidently handle customer interactions independently.
Preferred Experience : 0–3 years of experie

📌 Customer Support Associate (Bhopal)
🏢 Magnet Brains Software Tech.
📍 Bhopal