Role Description The Customer Technical Support role at ALOGIC is a full-time, on-site position based in Mumbai. The role involves providing technical and customer support for ALOGIC’s electronic products, including assisting customers with installation, configuration, and usage questions. Day-to-day responsibilities include diagnosing and troubleshooting product issues, guiding customers through solutions, and escalating complex cases to internal engineering or product teams when needed. The position also requires documenting support interactions, updating knowledge bases, and collaborating with cross-functional teams to improve product usability and customer satisfaction. The ideal candidate will handle inbound support requests via phone, email, and other channels, while maintaining clear, skilled, and empathetic communication.
Qualifications
Strong technical support and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues.




Customer support and customer satisfaction focus, including clear communication and a service-oriented mindset.
Analytical skills to interpret technical information, identify root causes, and propose effective solutions.
Relevant experience in IT, electronics, or related fields; familiarity with A/V and data products is an advantage.
Ability to work on-site in Mumbai, manage multiple cases simultaneously, and maintain accurate documentation.
Proficiency in English; additional local language skills are beneficial for customer communication.
Diploma or degree in Electronics, Computer Science, Information Technology, or a related discipline preferred.
Comfort with CRM or ticketing systems and basic productivity tools (e.g., email, spreadsheets, help desk software).

📌 Customer Technical Support (Mumbai)
🏢 ALOGIC
📍 Mumbai