Job Description

Key Responsibilities:
Way of Working Definition: Help translate our Project Management process into clearly defined ways of working, ensuring clarity on how ServiceNow SPM enables the execution of the process.
Training Content Creation: Design and build digital learning content to enable clear communication of expected ways of working to the ServiceNow SPM user community. This includes the primary user guide and other formats such as simulations, guided walkthroughs etc. This should be customized based on the user persona.
Digital Learning Experience & Certification: Define and build structured paths, per persona, for the user community in Learning. This should ensure that they are confident in how they should utilize the tool and maximize use of key features. You will plan and execute a program of certification that enables a progressive learning path and assure user competence. Ensure accessibility, consistency, and compliance with Learning best practice.
Learning Governance & Quality Management: Lead the creation and maintenance of learning governance.



This should include the roles and responsibilities of all Triumph leaders and the publication of an end to end process that control how recent content creation or change is triggered and managed ( new feature delivery, changes to way of working, response to user feedback etc ).
User Adoption / Satisfaction: Help drive user adoption of the tool by regularly engaging with the user community for their feedback and translating them into improved learning experiences.

Key Interlocks:
Global Process Leadership (GPL) Teams: The GPL teams own their processes and are responsible for defining the overall, expected way of working in ServiceNow SPM. You will support them by translating this into appropriate training materials. Note: the GPLs delegate the detailed feature definition to the Epic Owners.
Triumph Epic Owners: The epic owners (also known as Workstream leaders) are responsible for specific elements of

📌 Digital Learning consultant (Gurugram)
🏢 Tech Mahindra
📍 Gurugram