About the Role
We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness outlet (managed by us) inside Sayaji Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
Proactively approach and greet guests in the lobby with confidence and warmth
Introduce guests to our wellness services, express therapies, and special offers
Generate sales by converting walk-in guests through persuasive communication and relationship-building
Upsell and cross-sell services based on guest needs, time availability, and preferences
Maintain a strong presence in the lobby to maximize visibility and walk-in conversions
Revenue Generation & Promotions
Consistently work towards daily and monthly sales targets
Support cross-promotions with other outlets of the hotel to drive additional footfall
Assist in executing in-lounge promotions, offers, and campaigns
Capture guest interest efficiently, especially for short-layover and transit passengers
Guest Experience & Brand Representation
Deliver a warm, premium, and qualified guest experience at all times
Act as the first point of contact and brand ambassador for the wellness outlet
Address basic guest queries and escalate concerns to the Outlet Manager when required
Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
Coordinate with therapists and beauticians to ensure smooth guest flow
Support appointment scheduling and service readiness
Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
Strong people skills with confidence in initiating conversations with strangers
Sales-driven minds