Hiring – Desktop Support Engineer

Location: Mumbai

Experience: 2+ Years

Education: B.Tech / MCA

Job Type: Full-time

Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Desktop Support Engineer to provide first and second-level technical support to end users. The ideal candidate should have hands-on experience in troubleshooting desktop/laptop hardware, Windows/macOS operating systems, Microsoft Office 365, Active Directory, Outlook, networking, and IT peripherals.

Key Responsibilities

- Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows and macOS operating systems.
- Diagnose and resolve hardware, software, network, and peripheral-related issues.
- Install, configure, and support Microsoft Office 365 and other business applications.
- Create and manage user accounts, passwords, and permissions using Active Directory.
- Configure and troubleshoot Microsoft Outlook, email clients, and mailbox-related issues.
- Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
- Perform software installations, upgrades, patches, and antivirus updates.
- Maintain accurate IT asset inventory for laptops, desktops, accessories, and other equipment.
- Coordinate with vendors for hardware warranty, repairs, replacements, and technical support.
- Log, track,



and resolve incidents and service requests through an IT ticketing system.
- Provide technical support for meeting room AV equipment and video conferencing platforms.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Required Skills
- 2+ years of experience in Desktop / IT Support.
- Strong hands-on knowledge of Windows OS and desktop troubleshooting.
- Working knowledge of macOS.
- Experience with Microsoft Office 365 and Microsoft Outlook.
- Hands-on experience with Active Directory.
- Good understanding of LAN, Wi-Fi, VPN, TCP/IP, and basic networking.
- Knowledge of hardware troubleshooting, printers, scanners, and other peripherals.
- Experience with antivirus, software patching, and system updates.
- Familiarity with IT ticketing systems and IT asset management.
- Good communication and problem-solving skills.
- Ability to provide effective technical support to end users.
- Immediate joiners are preferred.

Education B.Tech / MCA

Candidate Profile

- Robust troubleshooting and analytical skills.
- Customer-focused approach with good interpersonal and communication skills.
- Ability to handle multiple support requests and prioritize incidents effectively.
- Willingness to work from the Mumbai location.

Interested candidates can share their updated CV for consideration on [email protected] Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Mumbai City)
🏢 INFONEO TECHNOLOGIES
📍 Mumbai City