- First level triage of issue and provide support using the SOPs o Email Client Configuration in desk side devices and portable devices.
- Answer Chat and Calls on a rotational basis to support end users virtually.
- Installation of Standard Windows operating System and Linux, Mac.
- Installation of Standard office Automation Software.
- Put in the best effort to restore data in case of crash exploring third party assistance when required.
- Configuration of Printer Drivers for local and network Printers on the laptops.
- Work with NOC team/s to update any FW rules required.
- Support the business by engaging enterprise command center (ECC) for business critical issues.
- Resolve hardware problems or escalate hardware problems for end user devices to suppliers.
- Provide onsite support for customer approved patch/ anti-virus updates through central Antivirus Console/ Central Patch distribution Software.