Desktop, Laptop & Printer Support Engineer

Department: IT / Technical Support

Location: [Insert Location]

Experience Required: [Insert years, e.g. 2–4 years]

Employment Type: [Full time / Contract]

Job Summary

We are seeking a skilled Hardware Support Engineer to provide end-to-end technical support for desktops, laptops, and printers. The ideal candidate will be responsible for installation,

troubleshooting, repair, and preventive maintenance of end-user hardware, ensuring minimal downtime and smooth day-to-day IT operations.

Key Responsibilities

Desktop & Laptop Support

- Install, configure, and set up new desktops and laptops, including OS installation and driver updates
- Diagnose and repair hardware faults — motherboard, RAM, HDD/SSD, power supply,

display, keyboard, battery, and cooling issues
- Upgrade hardware components (RAM, storage, SSD migration) as per requirement
- Perform data backup and restoration during hardware replacement or repair
- Troubleshoot boot failures, blue screen errors, overheating, and performance issues
- Install and configure antivirus, drivers, and standard business applications
- Set up and troubleshoot peripherals — monitors, keyboards, mice, docking stations,

webcams
- Conduct periodic preventive maintenance (cleaning, thermal paste replacement, health checks)

Printer Support

- Install, configure, and set up network and local printers (laser, inkjet, multifunction)
- Troubleshoot printer issues — paper jams, print quality, connectivity, driver errors
- Perform printer maintenance — toner/cartridge replacement, drum unit and fuser servicing, cleaning
- Configure shared/network printers, print servers, and printer IP settings




- Coordinate with vendors for printer repairs, part replacement, and AMC-covered services
- Maintain printer usage logs, consumable stock, and service history

General Support & Documentation
- Log, track, and resolve support tickets within defined SLA timelines
- Maintain accurate records of hardware inventory, warranty status, and service history
- Coordinate with OEM/vendors for warranty claims and out-of-warranty repairs
- Provide on-site and remote technical support to end users
- Escalate unresolved or complex issues to senior engineers or vendors as needed
- Educate end users on basic troubleshooting and proper equipment handling

Requirements

- Proven experience in desktop, laptop, and printer hardware support
- Strong troubleshooting and diagnostic skills across hardware, OS, and peripheral issues
- Familiarity with common hardware brands (Dell, HP, Lenovo, etc.) and printer brands (HP,

Canon, Epson, etc.)
- Working knowledge of Windows OS installation, driver management, and basic networking
- Hands-on experience with printer configuration, network printing, and consumable management
- Good communication skills and customer service orientation
- Ability to manage multiple tickets and prioritize based on urgency

Preferred Qualifications

- Diploma/Certificate in Computer Hardware, IT, or a related field
- Relevant hardware certification (CompTIA A+ or equivalent) is a plus
- Experience working with ticketing/helpdesk systems

Key Skills

Desktop Support | Laptop Repair | Printer Maintenance | Hardware Troubleshooting | OS

Installation | Peripheral Setup | Vendor Coordination

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Desktop, Laptop & Printer Support Engineer (Kochi)
🏢 GKS INFOTECH
📍 Kochi