Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products. About The Job:

- We are seeking a proactive and customer-focused IT Support Engineer to provide deskside technical support and Audio Visual & Video Conferencing (AVVC) support to employees across the organization.
- The ideal candidate will troubleshoot hardware, software, networking, and AVVC-related issues while ensuring minimal disruption to business operations.
- This role requires excellent problem-solving skills, robust communication, and a commitment to delivering high-quality IT support services.

Essential Job Functions:

- Provide Level 1 and Level 2 technical support to end users through in-person (deskside) assistance.
- Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Set up, configure, and deploy desktops, laptops, docking stations, monitors, and peripherals for new and existing employees.
- Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365.
- Install, configure, and troubleshoot Microsoft Office applications and collaboration tools such as Microsoft Teams and Outlook.
- Troubleshoot LAN, Wi-Fi, VPN, printer, and basic network connectivity issues.
- Perform software installations, updates, and operating system patching.
- Maintain accurate records of incidents, service requests, and resolutions using an IT Service Management (ITSM) tool (e.g., ServiceNow, Jira Service Management,



Freshservice).
- Escalate complex technical issues to higher-level support teams when required.
- Ensure compliance with company IT policies, security standards, and software licensing.
- Install, configure, maintain, and troubleshoot Audio Visual & Video Conferencing (AVVC) equipment, including conference room systems, projectors, displays, microphones, speakers, cameras, and video conferencing platforms.
- Provide on-site support for executive meetings, webinars, town halls, and video conferences to ensure seamless AV operations.
- Coordinate with vendors and internal teams for AVVC equipment maintenance, upgrades, and issue resolution.
- Perform IT asset inventory management, hardware deployment, and lifecycle management.
- Assist with disaster recovery and business continuity support activities.
- Provide end-user training and guidance on IT systems, AVVC equipment, and security best practices.

Qualifications:

- Strong knowledge of Windows 10/11 operating systems.
- Experience with Microsoft 365, Outlook, Teams, Word, Excel, and PowerPoint.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), and Group Policy.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
- Experience with printer installation and troubleshooting.
- Knowledge of endpoint security solutions and antivirus software.
- Hands-on experience with AVVC technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Logitech, Crestron, or similar conferencing solutions.
- Experience with IT ticketing systems and SLA management.
- Strong troubleshooting, analytical,



and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in IT Deskside Support, Desktop Support, or End User Computing (EUC).
- Experience supporting enterprise AVVC environments.bility status.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Chance Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 DeskSide Engineer (Bengaluru)
🏢 VARITE
📍 Bengaluru