The role focuses on leading the delivery of HR administrative services across
the employee lifecycle within the HR Shared Services function, ensuring service
delivery to internal and external customers is accurate, efficient, and aligned
with agreed SLAs, performance metrics, and service standards.
The HR Central Supervisor will oversee day-to-day HR service delivery
activities, including employee onboarding, employee lifecycle transactions, and
terminations. Responsibilities include team leadership, workload management,
process governance, stakeholder engagement, Help Desk ticket management, HR
systems administration, data reporting, and continuous process improvement.
The Supervisor will work closely with HR, Payroll, Talent Acquisition, Benefits
teams, and other business stakeholders to ensure employee data is maintained
accurately within HR systems and that all employee lifecycle transactions are
processed in line with payroll deadlines, compliance requirements, and
organizational standards.
The role requires solid leadership, operational oversight, problem-solving
ability,
and customer service focus. The successful candidate will be
responsible for coaching and developing HR Central Representatives, monitoring
operational performance, managing escalations, and driving consistency across HR
administrative processes while supporting the ongoing development of the HR
Central function.
The HR Central Supervisor will report directly to the Regional HR Central
Manager.
RESPONSIBILITIES
* Lead a team of administrators to deliver key HR processes as part of the
Onboarding, Employee Lifecycle and Termination activities.
* Coordinate the day-to-day activities of the HR Central Representative roles.
* Ensure Help Desk requests are monitored and distributed across the team to
achieve optimum performance against SLAs.
* Ensure the team is appropriately staffed and upskilled to meet service
delivery demands, including supporting training activities and onboarding
docu
📌 HR Central Supervisor (India)
🏢 NOV
📍 India