Position Deputy Manager - Customer Support (After Sales Service)
Qualification / Experience:
- Graduate in Engineering (Mechanical / Automobile / Mining)
- 6 -10 years of experience
Key Skills:
- Good data analytic skills & keen eye for details
- Possess the ability to work in a team environment and with diverse groups of business teams.
- Strong communication skills: both verbal and written; ability to quickly create presentations for internal and external customers
- Handson experience with SAP & CRM
- Proficiency in data management & visualization tools (Excel, Power BI)
Job Responsibilities:
- Plan and Execute Digital & offline marketing Campaigns to promote Component Overhaul.
- Identify top 25 potential Customers Branch wise and perform TA1 and TA2 on priority to Generate Leads. (based on data from OLGA,PSE,MPSE)
- Create awareness among field Team about the offerings
- Design/Create current Offerings to the field team as per the Latest requirements with the CAT (Caterpillar) Support.
- Maintain Healthy Margin for Overhaul Repair
- Periodical Submission of Claims to Caterpillar.
- Parts Forecast & availability at the Hubs
- Focus and drive the field team achieving the STU growth of 20% across fluids & filters.
- Drive field team on F&F; dormant conversions.
- Maintain healthy margins in F&F; major class and report submission
- Design/create new marketing campaigns to achieve the STU targets with CAT & Exxon supports.
- Setting up online marketing plan & Execute the marketing plan on timely basis - All models
- Educating the branches on the offers available
- Coordinating with digital marketing team
- Prorata invoicing
- ISR Management - bringing 424 parts sales through telecalling
- New customers Activation monitoring
- Prepare Dashboards to branches to show their current status and area of improvement
- Exploring all possible options to improve online sales
- Frequent liason with CAT overseas and internal
📌 Deputy Manager - Customer Support (After Sales Service) (Chennai)
🏢 gmmco
📍 Chennai