09 Sep
|
Lumina Datamatics
|
Mumbai Suburban
09 Sep
Lumina Datamatics
Mumbai Suburban
Roles and Responsibilities :
- Manage daily operations of the team, ensuring timely completion of tasks and projects.
- Handle customer escalations in a professional manner, resolving issues promptly and efficiently.
- Develop and implement effective SLA management strategies to meet business objectives.
- Lead by example, setting high standards for quality, productivity, and customer satisfaction.
Job Requirements :
- 5-10 years of experience in BPO operations or similar industry.
- Solid understanding of escalation management principles and practices.
- Proven track record in managing teams effectively to achieve targets.
📌 Deputy Manager BPO (Mumbai Suburban)
🏢 Lumina Datamatics
📍 Mumbai Suburban