We’re Hiring: Delivery Associate – APAC & EMEA

Company: Solyssey Consulting & Solutions

Solyssey is looking for a proactive Delivery Associate with experience managing IT service delivery across the APAC and EMEA markets. The role involves coordinating customer projects, managing field engineers and service partners, and ensuring onsite activities are completed within agreed timelines and service levels.

Our services include IT field support, deskside support, network installations, hardware deployments, wireless site surveys, and ongoing technical support across multiple countries.

Key Responsibilities

- Manage daily service delivery and coordinate IT projects across APAC and EMEA, from receiving customer requirements through to completion and sign-off.
- Schedule and dispatch field engineers based on technical skills, location, availability, and customer requirements.
- Coordinate multiple projects, site visits, installations, and support tickets across countries and time zones.
- Brief engineers on the scope of work, site access requirements, tools, deliverables, and escalation procedures before each visit.
- Track engineer attendance, onsite progress, and completion; arrange backup resources when required.
- Work closely with recruitment and procurement teams to address coverage gaps and secure suitable engineers and partners.
- Serve as a point of contact for customers, providing timely updates and managing delivery queries and escalations.
- Monitor service-level agreements (SLAs), identify delivery risks, and take action to prevent delays or missed commitments.
- Validate service reports, timesheets, expenses, supporting photographs, and customer sign-offs before closing activities.
- Track project costs, engineer hours, and travel expenses against approved budgets; obtain approval for additional work.




- Maintain accurate ticketing records, project trackers, and handover notes.
- Support incident reviews and improvements to engineer reliability, delivery quality, and customer satisfaction.

What We’re Looking For

- Previous experience in IT service delivery, project coordination, or field service operations.
- Hands-on experience supporting APAC and EMEA markets, with an understanding of regional time zones, resource availability, and coordination challenges.
- Proven ability to manage field engineers, freelancers, and third-party service partners remotely.
- Strong project management skills, including planning, scheduling, tracking dependencies, and managing deadlines.
- Familiarity with IT field services such as desktop support, network equipment installation, rack and stack, hardware break-fix, and site surveys.
- Experience managing customer communication, escalations, and SLA commitments.
- Strong written and spoken English, attention to detail, and clear documentation skills.
- Confidence using Excel, project trackers, and ticketing or service management systems.
- Ability to prioritise competing requests and remain calm during urgent delivery issues.
- Flexibility to support regional working hours and participate in scheduled weekend or on-call coverage within a 24/7 service environment.

Positive to Have

- An established network of field engineers or service partners across APAC and EMEA.
- Experience with multi-country deployments, retail IT support, or data centre activities.
- Familiarity with Odoo or similar ticketing and CRM platforms.
- ITIL or project management training or certification.

Interested? Please share your CV by direct message, along with your availability and a brief summary of the APAC and EMEA countries, projects, and field engineer teams you have supported.

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📌 Delivery Specialist (New Delhi)
🏢 Solyssey
📍 New Delhi