Role: Delivery Head | Reports to: Group Delivery Head

Location: Pune | Work from Office

Team Size: Around 100, including Delivery Managers, Project Managers, Architects, Engineering Leads.

Role Purpose

The Technical Delivery Head will own the overall delivery performance of the delivery unit, with responsibility for customer outcomes, delivery quality, profitability, operational efficiency, technology leadership and people development. The role requires a strong combination of delivery leadership, technical depth, customer management and business acumen.

Key Responsibilities

Delivery & Business Management
- Own delivery performance across revenue, margins, receivables, utilization, resource pyramid, quality, risks and governance.
- Manage a diverse portfolio spanning product engineering, platform modernization, digital learning/content solutions, integrations, migrations, AI-enabled solutions and support engagements.
- Drive predictable delivery, operational efficiency and continuous improvement.
- Lead critical delivery situations and customer escalations when required.





Customer & Account Leadership
- Build solid relationships with senior customer stakeholders and CXO-level executives.
- Own strategic accounts from a delivery and account-growth perspective, working with Sales and Business teams to drive upsell and expansion.
- Understand customer product, technology and business roadmaps and contribute to strategic conversations and solution discussions.
- Own customer satisfaction and proactively manage delivery and relationship risks.

Technology & AI Leadership
- Provide technical direction to Architects and Engineering Leads on architecture, scalability, quality, security, modernization and technology choices.
- Drive practical adoption of AI across engineering, testing, documentation, content transformation, automation and delivery workflows.
- Evaluate emerging technologies and AI approaches for their applicability, risks and business value.
- Promote

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