Data Entry & Operations Executive

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (In office)

Experience: 6 months – 2 Years

Salary: up to 20k CTC

Industry: Travel & Hospitality | Corporate Travel Services

Employment Type: Full-time

About the Role

We are looking for a detail-oriented and proactive Data Entry & Operations Executive to support our day-to-day travel operations and documentation processes.

The role involves accurate data entry and record maintenance, coordination with hotels for obtaining pending bills/invoices, communication with clients whenever required, and close coordination with the Accounts Receivable (AR) team to resolve billing-related queries and ensure timely closure of outstanding issues.

The ideal candidate should have good communication skills, strong attention to detail, and the ability to follow up with multiple stakeholders effectively.

Key Responsibilities

- Perform accurate and timely data entry of travel, hotel, booking, billing, and operational information.
- Maintain and update records, reports, trackers, and operational databases.
- Coordinate with hotels through calls and emails to request, collect, and follow up on pending bills/invoices.
- Ensure received hotel bills are properly recorded and shared with the relevant internal teams.
- Regularly follow up with hotels for pending or delayed invoices and maintain the status of outstanding bills.
- Coordinate with clients whenever required for billing details, clarifications, documentation, or other operational requirements.
- Work closely with the Accounts Receivable (AR) team to understand and resolve billing-related queries.
- Investigate discrepancies or missing information and coordinate with hotels, clients, and internal teams for resolution.




- Ensure AR-related queries are followed up and closed within the required timelines.
- Maintain proper documentation and records of all communications, bills, invoices, and query closures.
- Prepare and update daily/weekly MIS and operational trackers as required.
- Coordinate with internal teams to ensure smooth flow of information and timely completion of operational tasks.
- Escalate unresolved or critical issues to the reporting manager on time.
- Follow company processes and maintain a high level of accuracy and confidentiality in handling operational and financial information.

Requirements

- Graduate in any discipline.
- 6 months – 2 Years of experience in data entry, operations, back-office operations, travel operations, billing support, or a similar role.
- Candidates with experience in the travel, hospitality, hotel, or corporate travel industry will be preferred.
- Good verbal and written communication skills.
- Comfortable making calls to hotels and following up professionally for pending bills/invoices.
- Good working knowledge of MS Excel / Google Sheets.
- Strong attention to detail and accuracy.
- Ability to manage multiple follow-ups and tasks simultaneously.
- Good coordination and interpersonal skills.
- Ability to work effectively with internal teams, clients, hotels, and other external stakeholders.
- Proactive approach towards resolving queries and completing pending tasks.

What We Offer

- Opportunity to work with a growing corporate travel-tech company.
- Exposure to travel operations, hotel coordination, billing, and finance processes.
- Collaborative and professional work environment.
- Learning and growth opportunities.
- On-the-job exposure to multiple functions across travel operations and finance.

📌 Data & Operations Associate (Gurugram)
🏢 CoTrav
📍 Gurugram