ECMS REQ ID/ Unique ID

541528

PU

Cyber Sec

Number of Openings

3

Country

India (offshore)

-Planning and executing the operation such as Major/Minor code upgrade, Faulty firewall replacement, migration from one firewall to another firewall.

-Strategic planning to deal with complex problems to minimize the business impact.

- Provide configurations, troubleshooting, and best practices for customers.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
- Proficient understanding of networking protocols (TCP/IP, DNS, DHCP)
- Troubleshoot and resolve complex network issues, ensuring minimal downtime and maintaining security standards
- Positive communication skills are mandatory
- Ensure Operational tickets are reviewed and resolved within given SLAs.
- Knowledge about change, Incident, Problem management (ITIL/ITSM Experience).





-Provide On-call technical support for network security- related issues, ensuring timely resolution or escalation to Next level engineer.

- Willing to work in flexible and varying shift times, including weekends and evenings

Total Experience

6 + Years

Relevant Experience

6 + Years

Mandatory skills

Profiles with good hands-on experience on Network Security - L2 Palo Alto

Desired skills

Network Security - L2 Palo Alto

Domain (Industry)

Cyber Sec

Work Location

India - Bangalore/Pune/Hyderabad

Background Check (Before onboarding / After onboarding)

Before onboarding

BGV Vendor*

Mode of Interview- Telephonic/Face to Face/Video Interview

Face to Face and Video Interview

WFO / WFH / Hybrid

Hybrid WFO

Shift Details (Time)

Rotational shifts including night shifts

Vendor Rate in currency of Work Location

7000 INR / Day To 9000 INR / Day

📌 Cyber Sec_ Network SecurityPalo Alto_India (Bengaluru)
🏢 Clifyx
📍 Bengaluru