Customer Support (Chennai)

Customer Support (Chennai)

09 Sep
|
Tech Tales Accelerantz
|
Chennai

09 Sep

Tech Tales Accelerantz

Chennai

Role & responsibilities :

- Understand customer concerns and provide timely and appropriate solutions.

- Resolve complaints professionally while maintaining a positive customer experience.

- Follow up with customers to ensure issues are resolved satisfactorily.

- Maintain accurate records of customer interactions and resolutions.

- Meet defined customer service, response-time, and resolution-time targets.

- Identify recurring customer issues and share feedback with the relevant teams.

- Follow company policies, procedures, and customer service standards.

Required Skills:

- Excellent verbal and written communication skills.

- Strong listening and problem-solving abilities.

- Customer-oriented and patient approach.

- Ability to handle difficult customers professionally.

- Ability to multitask and work effectively in a rapid-paced environment.

- Good attention to detail and follow-up skills.

📌 Customer Support (Chennai)
🏢 Tech Tales Accelerantz
📍 Chennai

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