● Ensuring profitable revenue.

● Reviewing performance and taking appropriate action for redressal where needed.

● Monitoring the work of the sales and support team by using daily reports.

● Keeping an eye on the new developments and trends in line with the company's vision document and priority.

● Handling escalations of enrolled students, simultaneously managing their queries keeping them retained with complete enrolment fees.

● Handle student complaints, Grievances provide appropriate solutions and alternatives within the

TAT; follow up to ensure resolution.

● Proven success in sales and Positive attitude to dealing with teams.

● Confident negotiator and ability to close the deal.

● Solid communication skills in written, oral, email, telephone and presentation.

● Excellent organizational and time management skills.

● Capable of hands-on problem-solving, with the ability to generate ideas and solutions.

● Capable of working independently and along with the team.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Support Team Lead (Gurugram)
🏢 Hike Education
📍 Gurugram