Customer Support Executive – International Chat Process Process: International Chat | E-commerce Seller Support

? Location: Pune, Maharashtra | Work From Office

? Employment Type: Full-Time

? Shift: Rotational Shifts

? Working Days: 5.5 Days per Week

? Compensation: Up to ₹32,500 CTC per month + Performance Incentives

? Transportation: Company-Provided Cab Facility

About the Role

We are looking for Customer Support Executives to join an International Chat Process supporting e-commerce sellers. The role involves assisting sellers with their queries, resolving issues efficiently, and ensuring a high-quality customer experience through written communication.

Key Responsibilities

- Handle customer/seller queries through international chat support .
- Provide accurate and timely resolutions to seller-related concerns.
- Understand seller requirements and troubleshoot issues effectively.
- Maintain professional and clear written communication.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Meet individual and team targets related to quality, productivity,



and customer satisfaction .
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and resolutions.

Eligibility & Requirements

- 6–12 months of experience in an International Voice & Chat Process.
- Seller Support experience is preferred , from any industry/domain.
- Excellent written and verbal communication skills .
- Strong customer service and problem-solving abilities.
- Good interpersonal and analytical skills.
- Ability to work in a fast-paced, target-oriented environment.
- Comfortable working in rotational shifts .
- Undergraduates and Graduates are eligible to apply.

Compensation & Benefits

- ? Up to ₹32,500 CTC/month
- ? Performance-based incentives
- ? Company-provided cab facility
- ? Work From Office – Pune
- ? Chance for career growth and development
- ? Exposure to an international e-commerce process

Contact Details: (phone hidden) (Rohit Mishra) [email protected]

📌 Customer Support - International Chat (Pune)
🏢 Ecliptic Insight Ventures
📍 Pune