Location: Noida

Work Mode: Work from Office

Employment Type: Full-time

About the Role

Zynetic is looking for a Customer Support Executive to handle customer queries, resolve issues, coordinate with internal teams, and ensure a smooth customer experience across our EV charging network and technology platforms.

Key Responsibilities

- Handle customer queries through calls, email, WhatsApp, and support tickets.
- Troubleshoot basic charging, payment, account, and app-related issues.
- Create, track, and follow up on support tickets until closure.
- Coordinate with operations and technical teams for issue resolution.
- Monitor open complaints and ensure SLA-based resolution.
- Maintain accurate customer interaction and issue records in CRM/ticketing systems.
- Identify recurring issues and escalate critical incidents.




- Support customers with charger usage, payments, refunds, and general enquiries.
- Maintain a professional and customer-first approach at all times.

What We Are Looking For
- Strong spoken and written English.
- Positive communication and problem-solving skills.
- Experience in customer support, call centre, technical support, or operations preferred.
- Comfortable using CRM, ticketing, and customer support tools.
- Ability to handle multiple queries and follow up until closure.
- Patient, organised, and highly customer-focused.
- Experience in EV, mobility, SaaS, fintech, or technology businesses is an advantage.

📌 Customer Support Executive (Noida)
🏢 Zynetic Electric Vehicles Charging
📍 Noida