Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life secure and convenient for gated societies. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, it has rapidly become a market leader with a 50% market share, managing 25,000+ societies and securing the lives of over 4.8 million families across India. The platform serves all key stakeholders in a society, including admins, management committee members, guards, and residents, and offers services from home maintenance to renting or selling property.

With features like Monetisation and Marketplace, it enables societies and businesses to create new revenue opportunities. NoBrokerHood is distinguished by its Level 1 PCI-DSS certification, GDPR and ISO 27001 compliance, and strong backing from NoBroker, which recently raised $5 million from Google to expand and grow NoBrokerHood.

Role Description This is a full-time, on-site role based in Ahmedabad for a Customer Support Executive (Voice) with 0.6 to 4 years of experience. The role involves handling inbound and outbound customer calls, resolving queries related to the NoBrokerHood app and services, and ensuring high levels of customer satisfaction.

The Customer Support

Executive will log and track issues, provide accurate information, escalate technical or complex problems to appropriate teams, and follow up to ensure timely resolution.





Responsibilities include maintaining call quality standards, updating customer records in the system, and sharing feedback from customers to improve processes and product features. The role also requires collaborating with internal teams, adhering to shift schedules, and meeting performance and service-level targets.

Qualifications

- Strong Customer Support and Customer Service skills, with experience managing voice-based interactions and resolving customer issues efficiently.
- Ability to drive Customer Satisfaction through empathy, clear communication, and proactive problem-solving.
- Experience with Online Support channels, such as chat or email, and familiarity with CRM or ticketing tools.
- Basic Technical Support capabilities, including understanding app features, troubleshooting common user problems, and coordinating with technical teams.
- Excellent spoken and written communication skills in English and local languages; ability to handle high call volumes and work in a rapid-paced environment.
- 0.6 to 4 years of experience in customer support or contact center roles, preferably in technology, SaaS, or consumer services.
- Comfort with on-site work in Ahmedabad, flexible to work in rotational shifts and weekends as required.
- Graduate degree or equivalent; familiarity with community management, housing societies, or prop-tech solutions is an advantage.

📌 Customer Support Executive(Voice)_0.6 Yrs - 4 yrs (Ahmedabad)
🏢 NoBrokerHood
📍 Ahmedabad