- Make outbound calls to potential and existing customers.
- Respond to inbound enquiries and understand customer requirements.
- Explain products/services clearly and answer customer queries.
- Follow up with leads through calls, WhatsApp, and other channels.
2. Sales & Conversion
- Identify customer needs and recommend suitable products/services.
- Convert qualified leads into customers.
- Achieve daily, weekly, and monthly sales targets.
- Negotiate and handle basic customer objections professionally.
3. Lead Management
- Maintain accurate records of leads, conversations, follow-ups, and conversions in the CRM.
- Regularly follow up with interested and pending leads.
- Prioritize high-potential leads and ensure timely closure.
4. Customer Relationship Management
- Build and maintain positive relationships with customers.
- Provide proper information before and after the sale.
- Handle customer concerns and coordinate with the relevant internal teams when required.
5. Reporting
- Submit daily/weekly sales and calling reports.
- Track key metrics such as calls made, leads contacted, follow-ups, and conversions.
- Share customer feedback and common objections with the management team.
Key Skills
- Valuable communication and convincing skills
- Telugu/Hindi/English proficiency is a plus
- Sales and negotiation skills
- Basic computer and CRM knowledge
- Good follow-up and relationship-building ability
- Target-oriented and self-motivated
- Prior telecalling/customer sales experience preferred