Customer Support Executive (Bengaluru)

Customer Support Executive (Bengaluru)

09 Sep
|
Oolka
|
Bengaluru

09 Sep

Oolka

Bengaluru

Key Responsibilities

- Resolve customer queries via phone calls and chat.

- Assist customers with credit score-related queries, account creation, subscription issues, and document verification.

- Guide users in clearing overdue accounts and coordinate with lenders for NOC (No Objection Certificate) requests.

- Escalate complex issues to the relevant internal teams and ensure timely resolution.

- Work closely with Operations and Tech teams to improve customer experience and support processes.

- Maintain high customer satisfaction through empathetic and accurate communication.

Requirements

- Bachelor's degree (preferred).

- 1+ year of experience in Customer Support, Customer Service, or a Voice/Chat Process.

- Excellent communication and problem-solving skills.

- Comfortable handling both inbound and outbound customer interactions.

- Ability to multitask and work independently in a remote setting.

📌 Customer Support Executive (Bengaluru)
🏢 Oolka
📍 Bengaluru

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