? We’re Hiring | Customer Support Executive – E-Commerce
Ourshopee is looking for a customer-focused and proactive Customer Support Executive to join our Customer Service team.
If you enjoy solving customer problems, handling conversations across multiple channels, and creating a great customer experience, we’d love to hear from you!
? Position: Customer Service Executive
? Department: Customer Service
? Location: On-site (6 days)
? Experience: 1–3 Years
?CTC Offered - Upto 4.2 LPA
? What You’ll Do
- Handle customer queries through calls, emails, live chat, WhatsApp & social media
- Assist customers with products, orders, payments, deliveries, returns and refunds
- Track and manage orders from placement to delivery
- Handle and resolve customer complaints within defined timelines
- Coordinate with warehouse, logistics, buying and finance teams
- Manage CRM records and customer support tickets
- Follow up on pending and unresolved cases
- Maintain service quality and customer satisfaction standards
- Prepare daily reports and maintain accurate customer records
? What We’re Looking For
- 1–3 years of experience in Customer Service, preferably in e-commerce
- Excellent verbal and written communication skills
- Solid problem-solving and conflict-resolution abilities
- Valuable knowledge of MS Excel & Google Sheets
- Experience with CRM/ticketing systems
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and teamwork skills
? Work Requirements
⏰ Rotational shifts
? Rotational week-offs
? Weekend & public holiday availability, if required
? Comfortable working from office
If you have strong English communication skills and relevant e-commerce customer service experience, apply now!
Interested? Apply now or share your CV with us!
? Send your CV to:
[email protected]
📌 Customer Support Executive (Gurugram)
🏢 Ourshopee.com
📍 Gurugram