We are looking for a friendly and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.
Key Responsibilities
- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Respond to customer questions and provide accurate information about products/services.
- Resolve customer complaints and issues professionally and efficiently.
- Follow up with customers to ensure their concerns are properly resolved.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal teams to resolve customer-related issues.
- Provide product/service information and guide customers when required.
- Build and maintain positive relationships with customers.
- Identify customer needs and escalate complex issues to the appropriate team.
- Meet customer service and response-time targets.
- Prepare basic reports related to customer queries, complaints, and follow-ups.
Requirements
- Bachelor's degree or equivalent qualification.
- 6 months – 2 years of experience in customer support/customer service; freshers may also apply.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Positive listening and problem-solving skills.
- Ability to handle customers professionally and patiently.
- Ability to work under deadlines and manage multiple customer queries.
Preferred Skills
- Customer Service
- Communication Skills
- Problem Solving
- Active Listening
- MS Office
- WhatsApp & Email Communication
- Follow-up Skills
- Time Management
- Teamwork