We are looking for a friendly, qualified, and customer-focused Customer Support Executive to join our Matrimonial Services team. The candidate will be responsible for assisting customers with matrimonial services, handling enquiries, resolving queries, coordinating with customers, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
- Understand customers' requirements and provide appropriate information about matrimonial services.
- Assist customers with profile registration, profile updates, and service-related queries.
- Follow up with customers regarding profiles, matches, meetings, and service requests.
- Coordinate with the matchmaking team to provide suitable support to customers.
- Maintain accurate customer information and update records in the system.
- Handle customer complaints and resolve issues professionally and promptly.
- Make follow-up calls to existing and prospective customers.
- Explain membership plans, services, and procedures clearly to customers.
- Maintain good customer relationships and ensure customer satisfaction.
- Achieve assigned customer support and follow-up targets.
- Maintain confidentiality of customer information and matrimonial profiles.
- Prepare daily follow-up and customer interaction reports.
- Coordinate with other departments whenever required.
Pay: ₹13,000.00 - ₹16,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Customer Support Executive – Matrimonial Services - Salem
🏢 DNC Chits
📍 Salem
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