Company Description Lulu & Sky Brands Private Limited is one of India’s leading online fashion destinations, offering global runway-inspired trends at accessible prices. The brand curates fast-moving collections of apparel, footwear, handbags, accessories, and lifestyle essentials for style-conscious customers. Lulu & Sky focuses on innovation, quality, and a seamless shopping experience across web and mobile platforms.

With frequent new arrivals, the company helps customers stay ahead of fashion trends while delivering strong value. Its mission is to make contemporary fashion widely accessible through stylish, affordable collections supported by reliable service and convenient online shopping.

Role Description The Customer Support Executive is a full-time, on-site role based in New Delhi. This role involves responding to customer inquiries across phone, email, chat, and social channels, ensuring timely and accurate resolution of issues related to orders, payments, deliveries, and product information. The executive will track and document interactions in support systems, follow up on pending cases, and escalate complex issues to relevant teams when needed.

Daily responsibilities include maintaining high customer satisfaction, providing clear communication,



and supporting online shoppers with account and technical access issues. The role also includes collaborating with internal teams to improve service processes and contributing feedback to enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills focused on clear communication and problem-solving.
- Candidates should possess experience in driving Customer Satisfaction through empathy, professionalism, and timely resolution of issues.
- Candidates should possess Online Support skills for handling queries across web, mobile, and social media platforms.
- Candidates should possess Technical Support capabilities to assist customers with basic platform, account, and access-related problems.
- Excellent verbal and written communication skills in English and Hindi.
- Ability to work in a rapid-paced environment with attention to detail and accuracy.
- Comfort with CRM or ticketing tools and basic MS Office or Google Workspace applications.
- Prior experience in e-commerce, retail, or fashion customer support is preferred.
- Minimum educational qualification: bachelor’s degree or equivalent experience in a customer-facing role.

📌 Customer Support Executive (New Delhi)
🏢 Lulu And Sky Brands Private
📍 New Delhi