Location: Ahmedabad

Experience: 0–1 Year

Employment Type: Full-time

Department: Customer Support / Operations

About KiarX

KiarX is a mining management platform that integrates mining business operations into a single web and mobile platform.

KiarX enables real-time production monitoring, fleet management, trip analysis, driver performance tracking, machinery maintenance, diesel monitoring, and operational reporting, helping mining companies improve efficiency through digital transformation.

About the Role

We are looking for a Customer Support professional who will act as a bridge between our clients, Operations team, and Technical team.

The role involves providing technical support, testing new software features, identifying and reporting bugs, coordinating with developers for issue resolution, and helping clients effectively use KiarX products.

Key Responsibilities

- Provide technical support to clients through calls, emails, and remote sessions.
- Understand client issues, troubleshoot problems, and provide timely resolutions.
- Test new website and mobile application features before deployment.
- Identify, document, and report software bugs with proper reproduction steps.
- Coordinate with the development team for bug fixes and feature improvements.
- Verify resolved issues before closing support tickets.
- Assist with software implementation and client onboarding.




- Conduct product demonstrations and user guidance sessions when required.
- Maintain issue logs, testing reports, and client support documentation.
- Monitor system issues and escalate critical problems promptly.
- Coordinate with the Operations team to resolve field-related software issues.
- Ensure high customer satisfaction through professional communication and timely follow-ups.

Requirements
- Bachelor's degree in Computer Science, Information Technology, BCA, B.Sc. IT, MCA, or a related field.
- 0–1 year of experience in Technical Support, Software Testing, QA, or Client Support.
- Freshers with strong technical aptitude are welcome to apply.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to interact professionally with clients.
- Strong attention to detail and documentation skills.
- Ability to manage multiple tasks and work collaboratively with cross-functional teams.

What We Offer
- Opportunity to work on cutting-edge mining technology.
- Hands-on exposure to software testing and client support.
- Opportunity to work closely with Product and Development teams.
- Professional learning and career growth opportunities.
- Dynamic and collaborative work workplace.

How to Apply Interested candidates can apply at [email protected]

📌 Customer Support Executive (Ahmedabad)
🏢 KiarX
📍 Ahmedabad