– Customer Support Executive (Telecaller) Position: Customer Support Executive (Telecaller) Department: Customer Support Location: Chennai Employment Type: Full-Time Company: Surepath Systems India Pvt. Ltd. (Zipkee) About the Role We are looking for a customer-focused Customer Support Executive (Telecaller) to provide exceptional support to Zipkee customers. The ideal candidate will handle customer inquiries, resolve issues promptly, and ensure a positive customer experience through effective communication.

Key Responsibilities Handle inbound and outbound customer calls professionally and courteously. Assist customers with order placement, order tracking, cancellations, refunds, and payment-related queries. Resolve customer complaints and escalate complex issues to the appropriate internal teams when required.

Provide accurate information about restaurants, offers, delivery timelines, and company policies. Follow up with customers to ensure issues are resolved and customer satisfaction is achieved. Coordinate with Delivery Partners, Restaurant Partners, and Operations teams to resolve order-related concerns.

Maintain detailed records of customer interactions in the CRM or support system. Meet daily call handling, response time, and customer satisfaction targets.



Identify recurring customer issues and share feedback with management for process improvements.

Required Skills Excellent verbal communication skills in Tamil (mandatory) Hindi is an added Advantage Basic English communication skills (preferred). Strong listening, problem-solving, and interpersonal skills. Ability to remain calm and professional while handling customer concerns. Basic computer knowledge and typing skills. Ability to work in rotational shifts if required.

Qualifications Minimum Diploma or any Bachelor's Degree. 0–2 years of experience in Customer Support, BPO, Call Center, or Telecalling. Freshers with strong communication skills are welcome to apply.

Preferred Candidate Profile

Customer-centric attitude. Good conflict resolution and negotiation skills. Ability to multitask in a fast-paced workplace. Positive attitude and willingness to learn.

Key Performance

Indicators (KPIs) Number of customer calls handled. Average response and resolution time.

First Call

Resolution (FCR).

Customer

Satisfaction (CSAT) score. Quality and accuracy of customer interactions. Attendance and adherence to work schedules.

Work Location: In person

📌 Customer Support Executive (Chennai)
🏢 Surepath Systems India Private
📍 Chennai