About the Role

We’re looking for a Customer Support & Order Confirmation Executive who is great with people, enjoys solving problems, and can confidently handle customer calls and queries.

The role involves daily outbound calls to customers for order confirmation , along with providing excellent customer support throughout the order journey.

Key Responsibilities

- Make daily outbound calls to customers to confirm orders.
- Handle inbound customer calls, queries, and complaints professionally.
- Resolve customer issues with patience and a problem-solving approach.
- Follow up with customers regarding orders, deliveries, cancellations, and other concerns.
- Maintain accurate customer and order-related records.
- Coordinate with internal teams to resolve customer issues quickly.
- Ensure a positive customer experience at every interaction.
- Meet daily calling and customer support targets.

Requirements




- Excellent communication skills in Hindi and English .
- Knowledge of regional/local languages is an added advantage.
- Valuable listening and problem-solving skills.
- Patient, polite, and confident while speaking with customers.
- Comfortable making a high volume of outbound calls every day.
- Basic computer and communication skills.
- Prior experience in customer support, telecalling, order confirmation, or e-commerce is preferred.

What We Offer
- Opportunity to work with a fast-growing startup .
- Learning and growth opportunities.
- Dynamic and friendly work setting.
- Opportunity to take ownership and grow with the company.

If you love talking to people, solving problems, and thrive in a fast-moving environment, we’d love to hear from you! ?

📌 Customer Support Executive (Bengaluru)
🏢 Homero.in
📍 Bengaluru