Position: Customer Support Executive

Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur)

Job Type: Full-Time

Timings: 10 AM to 7 PM

Responsibilities:

- Proactively call customers to gather feedback on their experiences with our services and identify areas for improvement.
- Handle customer grievances, providing effective solutions and ensuring customer satisfaction.
- Offer call support to assist customers with inquiries, order status updates, and scheduling pickups for their laundry items.
- Maintain detailed records of customer interactions, including inquiries, complaints, and feedback.
- Collaborate with the operations team to ensure smooth order processing and timely delivery.
- Stay informed about company products, services, and policies to address customer concerns accurately.
- Work towards maintaining a high level of customer satisfaction through consistent follow-up and professional communication.

Requirements:

- Excellent communication skills, both written and verbal.




- Prior experience in customer support or a similar role, particularly with call handling, is preferred.
- Strong problem-solving abilities and experience in managing customer complaints.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- Familiarity with the laundry service industry and a basic understanding of luxury fashion brands, high fashion, handbags, footwear, and other leather accessories is a plus.
- Proficient in using communication platforms and handling both chat and voice calls.
- 2-5 years’ experience in a service industry is a plus.
- Strong attention to detail and a commitment to providing exceptional customer service.

Interested can share CV on [email protected] OR (phone hidden) Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Chhatarpur)
🏢 VHR Consulting
📍 Chhatarpur