Customer Support Executive – Airtel Black Voice Process

Process: Airtel Black – Voice Process

Location: Indore

Job Type: Full-Time

Qualification: Graduation Mandatory

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Shift: Rotational Shifts

Salary: Up to ₹18,500 CTC per month, based on interview and experience

Training Duration: 45 Days

Training Stipend: ₹400 per day

Job Overview

We are looking for Customer Support Executives to handle customer interactions for the Airtel Black Voice Process. The role involves assisting customers with service-related queries, providing accurate information, and maintaining a high standard of customer service.

Key Responsibilities

- Handle inbound customer calls related to Airtel Black services.
- Assist customers with billing, plans, and service-related queries.
- Understand customer concerns and provide appropriate resolutions.
- Provide accurate information regarding products and services.
- Maintain professional communication throughout customer interactions.
- Record and update customer interaction details as required.
- Follow process guidelines and quality standards.
- Work towards maintaining a positive customer experience.





Eligibility Criteria
- Graduation is mandatory.
- Freshers and experienced candidates can apply.
- Good verbal communication skills.
- Basic computer knowledge.
- Good customer-handling skills.
- Ability to understand and resolve customer queries.
- Comfortable working in rotational shifts.

Training
- Training Duration: 45 Days
- Training Stipend: ₹400 per day
- Training and process requirements will be explained during the selection process.

Compensation & Benefits
- Salary up to ₹18,500 CTC per month, depending on interview performance and relevant experience.
- 5 days working.
- 2 rotational week offs.
- Rotational shift schedule.
- Structured training and process support.

Ideal Candidate Candidates with valuable communication skills, a customer-focused approach, basic computer knowledge, and the ability to work in a voice-based customer support environment are encouraged to apply.

Interested candidates can contact the recruitment team for further details.

Pay: Up to ₹18,500.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Indore)
🏢 Crabtel Communication u0026 Services
📍 Indore