Key Responsibilities

- Handle customer complaints and queries .

- Manage customer interactions through inbound/outbound calls and emails.

- Understand customer concerns and provide accurate information regarding warranty coverage, claims, processes, and resolutions.

- Register and maintain customer complaints and warranty cases in the CRM/system.

- Coordinate with dealers, service centers, warranty teams, technical teams, and other internal departments for issue resolution.

- Follow up regularly on open complaints and warranty cases until closure.

- Provide customers with timely updates on the status of their complaints and warranty requests.

- Handle escalated and difficult customer situations professionally.

- Ensure complaints are resolved within defined TAT/SLA.

- Maintain proper documentation of customer interactions and case history.

- Identify recurring customer issues and highlight them to the concerned department.





- Ensure a high level of customer satisfaction and maintain professional communication at all times.

Required Skills & Competencies

- Excellent English and Hindi communication skills, both verbal and written.

- Proficient in handling voice and email processes.

- Strong customer-handling and complaint-resolution skills.

- Good understanding of customer service and after-sales processes.

- Strong follow-up and coordination abilities.

- Ability to handle irate customers calmly and professionally.

- Good problem-solving and decision-making skills.

- Basic knowledge of MS Office, CRM, and email communication.

- Ability to manage multiple complaints/cases simultaneously.

- Positive attention to detail and documentation skills.

📌 Customer Support Executive (Gurugram)
🏢 Cars24
📍 Gurugram